Cyber Security Services

 

Cyber Security Services

Managed IT Services should be the ‘means to an end’ that enable your business to operate efficiently and successfully.

Managed IT Services

Anti-Virus


Security is a critical component of any business. Anti-Virus is vital for end user devices to ensure smooth running of the device and for security to be maintained. Viruses can have many destructive objectives which can have a small to critical impact on your users and business. Some types are

  • Browser pop ups for advertising (slows PC down and makes browsing web difficult)
  • Encryption of files (files are made unavailable and a ransom is demanded for their return)
  • Key loggers (captures your keyboard input for logins like Internet Banking)

We offer a robust Anti-Virus cloud based solution for both Windows, Linux and MAC devices. This ensures that any and all of your devices are protected.

Infrastructure Management

Remote Server and network support


Security is a critical component of any business. Anti-Virus is vital for end user devices to ensure smooth running of the device and for security to be maintained. Viruses can have many destructive objectives which can have a small to critical impact on your users and business. Some types are

  • Browser pop ups for advertising (slows PC down and makes browsing web difficult)
  • Encryption of files (files are made unavailable and a ransom is demanded for their return)
  • Key loggers (captures your keyboard input for logins like Internet Banking)

We offer a robust Anti-Virus cloud based solution for both Windows, Linux and MAC devices. This ensures that any and all of your devices are protected.

Network Device security upgrades

Software patching is vital to any healthy system, network devices are no exception. Hardware vendors are consistently providing security patches for their devices to ensure bugs and security flaws are closed. If you are not patching your network devices, you are leaving these issues there to be exploited.

We offer a network patching review and upgrade path. This can either be just the review or the required software patching as well.

Service Desk

Onsite IT Support

 Onsite IT support is almost always a requirement for businesses to some extent. Whether this is an engineer always based onsite to provide hands on support to users or as one-off attendance to look at hardware issues. Problems like hardware failures, devices failing to boot up, can sometimes be a nightmare, if not impossible, to resolve remotely.

We are flexible in our approach to onsite support and can tailor this to your specific needs. Some examples of what we can provide:

Onsite engineer 5 days a weekOnsite engineer specific days of the weekOnsite engineer ad hoc as requested, daily rate chargedOnsite engineer ad hoc as requested, use of banked onsite support days (yearly/monthly).

Remote Support

Remote support has grown in popularity over the years. Even large, enterprise-grade companies that can afford their own inhouse IT department don’t tend to do this, as it’s not cost effective. For small to medium businesses, remote IT support is a must.

Remote support is less expensive than hiring your own IT personnel and all the related costs involved. You can feel assured that your remote support staff have the required skills and knowledge to resolve your issues, with a high rate of that being at the first contact stage.

We are flexible in our approach to remote support and can tailor this to your specific needs. Some examples of what we can provide:

Remote Desktop Monitoring

When it comes to monitoring, desktops and laptops are often overlooked. This is due to most desktops not requiring the same level of care as servers. There may be some desktops or laptops that you would want to be monitored (whether a VIP, Director or just an important asset).

We can add desktops or laptops into our monitoring solution and keep an eye on the device. From CPU/memory utilization, hard drive space, failed login, critical events or other alerts.

Service Integration & Management

Trying to juggle different third-party vendors can be troublesome. This can also negatively impact users who require support. They contact their IT support team, who advise them “It’s not their PC but the internet connection.” The user then contacts their ISP who says they need speak to their own IT team. This gives the end user a terrible experience and slows down the resolution time.

Service Integration and Management pushes the responsibility here to the IT Support Provider. We will integrate with the third parties and manage any support cases with them. We can directly provide the technical details to the third party to stop any confusion or misinterpretation over where the fault lies. The end user has a single point of contact for their issue.

Overall, this gives a better perception to the end user and simplifies the support process for them.

We are flexible in our approach to Service Integration and Management and can tailor this to your specific needs.

Remote Support

Remote support has grown in popularity over the years. Even large, enterprise-grade companies that can afford their own inhouse IT department don’t tend to do this, as it’s not cost effective. For small to medium businesses, remote IT support is a must.

Remote support is less expensive than hiring your own IT personnel and all the related costs involved. You can feel assured that your remote support staff have the required skills and knowledge to resolve your issues, with a high rate of that being at the first contact stage.

We are flexible in our approach to remote support and can tailor this to your specific needs. Some examples of what we can provide:

Remote Desktop Monitoring

When it comes to monitoring, desktops and laptops are often overlooked. This is due to most desktops not requiring the same level of care as servers. There may be some desktops or laptops that you would want to be monitored (whether a VIP, Director or just an important asset).

We can add desktops or laptops into our monitoring solution and keep an eye on the device. From CPU/memory utilization, hard drive space, failed login, critical events or other alerts.

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